For the last three years, we’ve charged the same exact rate for modem rental fees - it hasn’t gone up a single time. We’d love to keep that same price forever, but effective mid-December, our modem/CPE rental fee will be going up $2/month for a $6.99/month total.

Here’s why: we’ve never made money on the exterior modem and installation that we provide for our customers. It is worth it for us to take a loss to get service to customers who needed it. Our goal was to price everything in order to serve the maximum amount of customers for the best value with the best service we could provide. And now that our expenses have gone up a bit too, we can’t make the math work in our favor any longer. We won’t make an extra dime on this increase, but it will allow us to provide better long term service.

To that end, we’ve had many customers ask if purchasing a modem was a possibility and we never offered it because the modems/CPE are actually quite expensive ($180-$300 depending on the model you get). After much deliberation, we’ve decided to offer the modems to our customers AT COST.


For $199 for the standard model, you can kill the $6.99 rental fee altogether. We understand that $199 is a lot of money to some folks, but if you think you’ll be a long-term customer, then you’ll come out ahead by month 28. Again, we know that won’t work for everyone, but we wanted to give our customers the flexibility to choose for themselves. And even with a small price increase, we still believe we have the best value and service of any company around. We hope you agree.

Further, we felt the timing was right with our energy savings and $50 credit promotion. We always want you to feel like you’re coming out ahead and that we have your back.  And we appreciate all of our customer who have ours.

Our entire staff thanks you!

AuthorMatt Osterman

We're humbled to announce that Northwoods Connect is the recipient of two grants to expand Internet options in Oneida and Florence counties! We'll be sharing information soon on the exact locations and timelines, so please stay tuned. And a huge thank you to all our amazing partners who helped make this happen!

Here's a bit what WJFW has to say:

Paul Osterman can't rest for too long on a congratulations from Governor Scott Walker.

"It's a busy time, absolutely," Osterman said.  "Now the real work begins."

The Northwoods Connect CEO joined Walker at the Rhinelander-Oneida County Airport on Friday morning to celebrate about $110,000 for new broadband towers in Oneida and Florence Counties.

"We're growing pretty rapidly, which is exciting and hard at times too," Osterman said.

Osterman's share is part of $1.5 million in broadband grants the governor and Public Service Commission doled out this summer.

"We want to have access in every part of the state of Wisconsin so that every citizen and every small business has access to high speed internet connections," Walker said.

Companies can use the money to build internet towers and lay important high speed wiring.

"Why I like it, even as a guy that doesn't like spending a lot of government money is it's one time," Walker said. "Once we're in, we lay that network down, then the cost to provide service is manageable."

The grant funding was a competitive process. The state received 53 applications totaling $7.4 million in requests. Northwoods counties pulled in about 15 percent of the total money awarded.

"These communities are shining examples of public/private partnerships and those local voices working together," Wisconsin State Broadband Director Angie Dickison said.

Watch video  HERE

Watch video HERE

Read the rest of the article and video here.

AuthorMatt Osterman

We're beyond happy to formally announce that High-Speed Internet Service is now active in Three Lakes, Sugar Camp, and Newbold, WI. 


These locations are now live and customers are already receiving affordable and local Internet! Coverage has been fantastic thus far, but a couple quick notes regarding the service areas:

  • Three Lakes: coverage does not currently reach Thunder, Virgin, Whitefish, or Julia lakes, or anything near Stella. 
  • Sugar Camp coverage does not currently reach Columbus Lake or the upper NW part of the chain.
  • Newbold service has actually been active for a few months now and word-of-mouth has been great!

To sign up or call to see if your eligible to receive service, please visit this page or call us at 715-544-8025. 

Thank you for choosing to shop local!

PS - Our new Crescent location will also be coming online soon!

AuthorMatt Osterman

We don’t all need to be software engineers or IT admins to use our computers efficiently. But sometimes our computers don’t seem so efficient – when the computer feels slow and our programs seems to lag, preventing us from getting our work (or fun) done. You may be writing an email and the words take don’t show up immediately, or opening a program or app that seems to take forever. Or often your Internet seems slow, but could actually be your computer acting as the bottleneck.

It’s a frustrating situation, but luckily there are plenty of easy ways to troubleshoot your slow computer. In this article, we are sharing simple tips for how to speed up your computer when it is running slowly.

Programs are running in the background

This is the most common reason for a computer to run slowly – and it’s not just limited to computers. Apps on your smartphone or tablet do this, too.

You may think that you are only reading email or browsing the internet, but one or several open programs may be using computing power in the background. If you’re running Windows, you can open the Task Manager. If you’re on a Mac, open the Force Quit option. Both will allow you to see everything that is technically running on your computer, even if you’re not actively using it.

Close any programs that aren’t needed right now, but remember to save any documents you may be working on before closing them. You would also be surprised to know that having lots of tabs or windows open in your browsers can contribute to slower performance. Many websites have background actions that can take resources away from your computer even though you aren’t looking at it. These actions free up some much needed oomph so your computer can give more power to the tasks you’re working on right now.

The same goes for your tables and smartphones: close any apps that you don’t need at the moment.

Restart your computer

Sometimes it’s as simple as closing all your programs and shutting down your computer. It’s the same as occasionally turning off and on your smartphone – it can easily reset and make your computer as efficient as possible. We also recommend restarting your modem and router from time to time. They are mini-computers after all and a quick re-boot can often do wonders.

One program is hogging all the computer power

This is similar to the previous issue. Depending what programs you run, some take considerably more power and resources to run than others. For instance, running Microsoft Word typically puts very little strain on a computer, but playing a complex game like World of Warcraft uses most of the computer’s energy at one time.

Same goes for your internet browser: reading the news uses a lot less computing power than streaming videos. And certain browsers are more bigger memory hogs than others.

To see how much power a program is using, open the Task Manager in Windows or the Activity Monitor in Mac. If something stands out as using a ton of power, closes the program – unless, of course, you’re in the middle of using it. Canceling the program doesn’t delete or remove the program from your computer; it simply closes it down so it’s not using your computer’s power.

Storage is full

Whether your storage is full often depends on the age of your computer. Older computers generally have significantly less storage than computers from the last couple years. Today’s models often have so much storage that a typical internet user, one who emails and browses the internet and saves photos, will probably never use it all.

If your storage is full, you’ll want to delete or relocate files and programs. Programs typically take up more space than most files (movies and large videos are exceptions), so start with removing any old programs that you haven’t used in a while. Remember: you can always download a program again should you need it in the future.

Consider taking advantage of some online cloud storage, such as Dropbox or the free storage that comes with Google, Mac, and Microsoft Live accounts. These can help free up some storage on your computer and also allow you to access those files from anywhere you have internet – from a desktop computer, a laptop, even a tablet or smartphone. Or buy an external hard drive to store any large photo or video libraries.

Your computer may have a virus

When your computer slows down, the first thing you may think is that your computer is infected with a virus. We’ve all thought it before! Fortunately, it’s one of the least likely reasons that your computer has actually slowed.

In our last article, we talked about what viruses are and how to prevent them. If you do have a virus, it is probably very obvious. There are plenty of ways of dealing with them that are specific to each virus, so search online and you’ll learn how to remove it.

Your computer is ancient

If your computer is legitimately old (5+ years), often a few hardware upgrades can buy you some time, but at a certain point it becomes a lost cause. You can get a lot more for your dollar these days and there’s always good deals to be had, so think hard about buying new if your computer is old enough to go to grade school.

AuthorMatt Osterman