I can't connect to the synKro network.

If you have an outdoor modem, try these troubleshooting steps:

  • Make sure your synKro device is powered on at the AC Power adaptor.
  • Make sure that the cable coming from the modem on the outside of your house is attached to the AC power adapter inside the house/building.
  • Make sure that you have active synKro service. It may be as simple as to purchase another 30 days of service! If you have access to another Internet connection, log in to your account on www.northwoodssynKro.com and make a payment or call us at 715-303-0230 and we will help you solve the problem.

If you have an USB Modem, try these troubleshooting steps:

  • Change the position of your computer. Wireless signals travels through the air and sometimes physical obstructions can interfere with the signal. Near a window may be the best place to be.
  • If you have access to a different Internet connection, make sure you are in synKro coverage area by entering your current service address at www.northwoodssynKro.com  or call us at 715-303-0230 and we will check for you.
  • Make sure that you have active synKro service. It may be as simple as to purchase another 30 days of service! If you have access to another Internet connection, log in to your account on www.northwoodssynKro.com and make a payment or call us at 715-303-0230 and we will help you solve the problem.

If none of this fixes your problem - call us! 715-303-023
 

I can connect, but I just get a web page saying that there is a problem with my account. What does that mean?

Often, the problem is minor, maybe your credit card on file has expired. Just call us 715-303-0230 and we can get your service going again in no time!
 

My synKro service is slower than normal, what should I do?

There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files). If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date. Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.

If none of this fixes your problem - call us! 715-303-0230