Open Internet Policy

The Federal Communications Commission ("FCC") requires that all broadband Internet access service providers, including Northwoods Communication Technologies, LLC (dba Northwoods Connect), disclose the following information about its Internet services and network management practices. Northwoods Connect supports an open Internet and the following Net Neutrality principles:

  • Transparency

  • NO Blocking of Internet content, subject to reasonable network management as described below

  • NO Throttling of Internet content, subject to reasonable network management as described below

  • NO Unreasonable Discrimination

  • NO Paid Prioritization of Internet content

  • Freedom of Customers to access lawful content

  • Freedom of Customers to use non-harmful applications of their choice

  • Freedom of Customers to attach non-harmful personal devices

This Open Internet Policy sets forth certain information regarding the policies and practices of Northwoods Connect and how we manage our network for broadband internet access service (the “Northwoods Connect Network”). This Open Internet Policy is a supplement to our Service Agreement available at: https://www.northwoodsconnect.com/tos and in the event of any inconsistency between this Open Internet Policy and the Service Agreement, this Open Internet Policy shall control.  

I. NETWORK MANAGEMENT PRACTICES

Blocking:  Northwoods Connect does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.

Throttling:  Other than reasonable network management practices disclosed below, we do not throttle or otherwise degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. 

Affiliated Prioritization: Northwoods Connect does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Congestion Management: Our Service is provided on a “best efforts” basis and our congestion management practices are in place to ensure that all Customers experience as high quality a service under varying usage periods. In an approach consistent with our Service Agreement and Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the Northwoods Connect Network. To help manage traffic on the Northwoods Connect Network, during times of high demand, we may allocate available bandwidth among Customers on an equal basis, by account level.  In addition, we may prioritize certain applications over other traffic types. Because network traffic patterns, Internet technologies, and threats to the network change regularly, Northwoods Connect may frequently change the methods its uses to monitor and manage its network. Any material changes to Northwoods Connect’s network management practices will be posted here.

Application-Specific Behavior: Subject to the condition that Northwoods Connect may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, Northwoods Connect generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the Northwoods Connect Network to potential legal liability, harm the Northwoods Connect Network or otherwise interfere with or impair the experience of other Customers on the Northwoods Connect Network. The Northwoods Connect Network may also not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.

Device Attachment Rules: Northwoods Connect supplies approved Internet modem devices to its customer for a fee. Northwoods Connect also permits Customers to use their own devices to access the Internet service through our network, such as a WiFi router, in accordance with the Terms of Service and Acceptable Use Policy, but does not provide technical support for Customer-supplied devices. Northwoods Connect does not permit the connection of devices used as a server or to participate in illegal or harmful activity in violation of the Terms of Service.

Security: Northwoods Connect takes reasonable physical, technical and administrative safeguards to protect the integrity and operations of the network. We monitor the Northwoods Connect Network for security threats and may prohibit certain activity on the network that we may deem, in our sole and reasonable discretion, poses a potential risk to the Northwoods Connect Network or to other Customers. Triggering conditions include but are not limited to denial of service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive Customer connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the Northwoods Connect Network or use by other Customers, we will attempt to notify the Customer to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any Customer traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the Northwoods Connect Network or to other Customers, or may expose us to potential legal liability.  

II. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

Specific Service fees, rates, and speeds for Customers are publicized on www.NorthwoodsConnect.com.

Terms of Use:  As set forth in the Service Agreements, all of Northwoods Connect’s service offerings are subject to the Terms of Use available here: https://www.northwoodsconnect.com/tos

Privacy Policy: Northwoods Connect’s current Privacy Policy is available here: https://www.northwoodsconnect.com/privacy

Redress Options: Northwoods Connect works to respond to all Customer concerns and complaints in a timely and fair manner. We encourage Customers to contact us at paul@northwoodsconnect.com or 715-544-8025

Disputes and Arbitration: The Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to Customers in the event of a dispute. 

III. FCC REQUIREMENTS AND COMPLAINT PROCESS

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

IV. ADDITIONAL DISCLAIMERS

The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users.  Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.