QUICK TROUBLESHOOTING GUIDE
The following are common problems that can be resolved easily using these troubleshooting tips.
Problem: I cannot connect to the internet.
Solution: The loss of your internet connection can happen for many reasons. It could be that one of the devices involved, such as your modem or router, needs a power cycle.
Start with these steps:
- Check that the power is plugged in on both your antenna/modem and your wireless router.
- Ensure that all physical network cables are connected to the wall plug, the computer, and any other network devices you may use.
If this did not restart your internet connection, move onto these steps:
- Reset the Northwoods Connect antenna & modem by unplugging the power adapter. Wait at least a full minute and then plug the device back in. (If plugged into a power strip be sure to unplug the device itself, not the entire power strip.)
- If you have a wireless router, unplug this device and wait another full minute.
- Ensure the computer or phone's network and internet settings are correct. (For instance, make sure the wireless feature of your computer is turned on, connected to your router, and in range of your wireless router.)
- Reboot your computer or device.
Problem: My internet is very slow.
Solution: Your internet connection can be affected by many external factors, including the following:
- Network traffic: Wi-Fi alternates between transmitting data and receiving data. If you or another person on your home Wi-Fi network is downloading or uploading a large file, such as uploading videos, playing games, or streaming a movie, this can slow down the connection for everyone else on the same Wi-Fi network.
- Your location: You may be located physically far away from your wireless router, which decreases the speed of your internet.
- Your device is old: The older the device you’re using, the harder it is for the device to connect to fast Wi-Fi speeds. This goes for computers, laptops, tablets, smartphones, or the router itself.